HELP CENTRE • HERBAL TEA • PRE-ORDERS
Your questions, answered.
Wondering what is inside the RastaRoots herbal tea gift box, how pre-orders work, or when your order will arrive? Start here for clear answers and links to our policies.
Five herbal blends, five individually wrapped sachets each.
Check current pricing and availability at checkout.
Explore included founder extras and Tea Ritual experiences.
Payment and available delivery options are shown by Shopify.
Founder Pre-Order FAQ
Everything to know before you order.
Product, gifting, shipping and refund answers in one place.
01What is the RastaRoots Discovery Collection?
The RastaRoots Discovery Collection is a Caribbean-inspired herbal tea gift set featuring five signature herbal infusions. The box contains 25 individually wrapped sachets: five sachets of each blend. Explore the Discovery Collection.
02What teas and ingredients are included?
The five blends are Roots Fire (ginger, lemongrass and mint), Bush Doctor (cerasee, bitter melon and moringa), Empress Bloom (hibiscus, mint and moringa), Iron Root (sarsaparilla, ginger and moringa) and Cool Mind (mint, lemongrass and hibiscus). Always check the current product packaging for complete ingredient and allergen information.
03How much does the Discovery Collection cost?
The advertised Founder Discovery Collection pre-order price is £19.99. Any applicable delivery charges and the final total are displayed at Shopify checkout. Check the current offer.
04When will my RastaRoots pre-order ship?
Founder Discovery Collection pre-orders are expected to dispatch in November 2026. This is an estimated dispatch window, not a guaranteed delivery date. Check the shipping information and your order updates for the latest details.
05Does RastaRoots deliver across the UK?
Delivery destinations, costs and available methods depend on the options offered at checkout. Review the shipping policy and enter your delivery address at checkout to see what is available.
06Is the RastaRoots Discovery Collection suitable as a gift?
Yes. The box is designed for tea exploration and thoughtful gifting, with five distinct herbal blends in one collection. For a birthday, Christmas or other occasion, check the current dispatch estimate before relying on delivery by a particular date.
07Are RastaRoots herbal teas caffeine-free?
The five Discovery Collection herbal infusions are described as naturally caffeine-free. Check the individual product labels for the most current ingredients and information.
08Where are RastaRoots teas made and is the brand Caribbean-owned?
RastaRoots is a Manchester-founded, Black-owned brand inspired by Caribbean herbal traditions and heritage. Its botanical ingredients are sourced from different parts of the world; Caribbean-inspired does not mean every ingredient is grown in the Caribbean. Read the founder story.
09What do Founder customers receive?
The Founder offer includes the Discovery Collection, the Tea Ritual music experience and 30-day Herbal Library access. People who sign up receive 10% off their next order of RastaRoots products, subject to the offer terms communicated at signup. RastaRoots has also described a £1-per-box commitment to its Build Our Communities Back initiative. See the current Founder offer for details.
10How does checkout and payment work?
You can review the Discovery Collection on this site and complete payment on the RastaRoots Shopify store. Available card, wallet and other payment methods are displayed at checkout; a particular payment method is not guaranteed.
11Can I cancel or return a pre-order?
Cancellation, return and refund rights depend on the order circumstances and applicable consumer law. Read the refund policy and contact RastaRoots with your order number. Nothing in the policy overrides your statutory rights.
12Are RastaRoots herbal teas medicines?
No. RastaRoots herbal teas are food and lifestyle products, not medicines. They are not intended to diagnose, treat, prevent or cure a medical condition. If you are pregnant, breastfeeding, taking medication or managing a medical condition, seek qualified advice about the ingredients before use.
13What is the Tea Ritual and how can I explore it?
Tea Ritual is the RastaRoots experience of choosing a blend, preparing a cup, pairing it with music and making time to pause. Explore the Tea Ritual guide or browse the Herbal Library for botanical learning.
14How can I contact RastaRoots about an order or partnership?
Use the contact page for order support, wholesale, media and community enquiries. Include your order number when asking about an existing purchase.
What’s Included
25 sachets. Five blends. One rooted experience.
From ginger and lemongrass to hibiscus, moringa and mint, explore five distinct botanical blends. The £19.99 Founder Collection is designed for discovery, everyday tea rituals and thoughtful gifting.
View The Collection →Still Need Help?
Contact the RastaRoots team.
If your question is about an order, include your order number so we can help faster. For partnerships, community projects or wholesale enquiries, contact us directly.
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Explore the current £19.99 Founder Collection offer, review the latest delivery estimate and continue to secure Shopify checkout.
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