Privacy Policy • Customer Trust
Your privacy
matters.
RastaRoots Life respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it and how you can contact us.
Used to process orders and provide support.
Emails are sent only where permitted or opted in.
Payments are handled through trusted providers.
You can request access, correction or deletion.
Information We Collect
Only what we need to run the brand properly.
Depending on how you interact with RastaRoots Life, we may collect the following information.
Customer Details
Name, email address, delivery address and telephone number where needed for orders or support.
Order Information
Order history, pre-order details, delivery status and customer support correspondence.
Website Data
Website analytics, cookie information and general visitor behaviour to improve the site.
Marketing Preferences
Email preferences, Rootz List sign-ups and whether you have opted into updates.
How We Use Your Information
Orders, support and updates.
We use your information to process orders, provide customer support, send production updates, improve our website and communicate important information about your purchase.
If you join the Rootz List, we may also send launch news, product updates, Tea Ritual content, offers and Community Fund updates.
Payments
Secure payments through trusted providers.
Payments made through checkout are securely processed by trusted third-party providers, including Shopify Payments and PayPal where available.
RastaRoots Life does not store your payment card details. Payment providers process payment information in accordance with their own privacy policies and security standards.
Marketing, Cookies & Analytics
Clear communication, no unnecessary noise.
We use email and analytics tools to improve the brand experience and keep customers informed.
Marketing Emails
If you subscribe, we may send Founder Pre-Order updates, product launches, Tea Ritual content, special offers and Community Fund news. You can unsubscribe at any time.
Website Analytics
We may use Google Analytics and similar tools to understand how visitors use the website and improve content, products and customer experience.
Cookies
Our website may use cookies to improve functionality, understand visitor behaviour and remember preferences where applicable.
Your Rights
You can control your information.
You may request access to, correction of or deletion of your personal information by contacting us.
We will respond to requests in accordance with applicable UK data protection legislation.
Email Privacy Support →Contact
Questions about privacy?
Email us at [email protected] and we will help with any questions about your personal information or this Privacy Policy.
Email [email protected]